1 reviews | Active since Nov 2015
Threatening to arrest a customer and the unwillingness to exchange a faulty TV
<p>On 22-05-2016 I bought a 48" Sansui LED TV from Incredible Connection Clearwater Mall. As soon as I arrived home and opened the TV it was aparent that the TV was damaged with the screen loose from the frame and cracked aswell. I returned the TV immediatly to the store and spoke to the stand in Store Manager, named Lebo, she refused to exchange the TV immediatly and was adament it was not store damaged and could only possible have been damaged by me. She said she will call Sansui today (23-05-2016) and ask them if they damaged the TV, they said it was not them and she placed the blame on myself as the customer. When stating my case to her in store she refused to listen to me as I wanted to ensure she knew my worrys as a customer that had spend in excess of R4000 on a broken TV and twice threatened to have me arrested in front of other customers in store and refused to listen to my case and walked away to fetch her book. This manner of treating customers is in no way acceptable, threating to have them arrested for stating their complains is in no way professional and unheard of. Is this the way Incredible Connection treats their customers? And my concerns are still there as the TV I now purchased is damaged and Incredible Connection refuses to exchange it for a working unit. I in no way damaged the TV as I removed it from the box and the TV was already damaged. </p>
Incredible Connection could you please reply on my complaint? As newer complaints has received attention and not mine?
Incredible Connection could you please reply on my complaint? As newer complaints has received attention and not mine?
Good day
Thank you for bringing the matter to our attention.
We apologise for the late response. Please note that we have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 726836.
Thanks and kind regards,
Customer Resolution Centre
Good day
Thank you for bringing the matter to our attention.
We apologise for the late response. Please note that we have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 726836.
Thanks and kind regards,
Customer Resolution Centre
Incredible Connection i'm still waiting on a reply regarding this matter. It has been two weeks since my first complaint. This shows customer service is not a priority for your company.
Incredible Connection i'm still waiting on a reply regarding this matter. It has been two weeks since my first complaint. This shows customer service is not a priority for your company.
Incredible connection it has been 17 days since my first complaint and you only came back to me 9 days ago with a ref number. I am still waiting on a solution to this matter as you did not reply to my previous post... Customer service? Non-existent.
Incredible connection it has been 17 days since my first complaint and you only came back to me 9 days ago with a ref number. I am still waiting on a solution to this matter as you did not reply to my previous post... Customer service? Non-existent.
Good day Mr De Wet
Thank you for bringing the matter to our attention.
We apologise for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.
Your reference number is 726836.
Thanks and kind regards,
Customer Resolution Center
Good day Mr De Wet
Thank you for bringing the matter to our attention.
We apologise for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.
Your reference number is 726836.
Thanks and kind regards,
Customer Resolution Center
Incredible Connection could you please commit to a date you can come back to me with an answer, as your two previous replies was that it is receiving urgent attention that I highly doubt because after 18 days nothing has happened. How long do you need? This is a clear example of what happened in store - after sales service is non-existent. Seems you only want to make sales. I also contacted your resolotions centre and they said someone wil still contact me the same day. This was yesterday...
Incredible Connection could you please commit to a date you can come back to me with an answer, as your two previous replies was that it is receiving urgent attention that I highly doubt because after 18 days nothing has happened. How long do you need? This is a clear example of what happened in store - after sales service is non-existent. Seems you only want to make sales. I also contacted your resolotions centre and they said someone wil still contact me the same day. This was yesterday...
Incredible Connection, I got a call from one of your call centre agents and again nothing new to the case. He said that you will not replace the TV because according to the store I damaged my own TV. That is why I came to HelloPeter because the store manager was not inclined to help me at all and I escalated the matter, now you revert back to the store managers decision. You cannot say I damaged the TV as there was no inspection done in store when it was sold to me to check if all was in order. It was not done, it was sold to me as a closed box that I oppened for the first time at home to see it is damaged. I would please like you to replace my tv for me as I bought a damaged tv from you. And again no feedback on the manner I was treated in store? Ignoring the problem wont make it go away...
Incredible Connection, I got a call from one of your call centre agents and again nothing new to the case. He said that you will not replace the TV because according to the store I damaged my own TV. That is why I came to HelloPeter because the store manager was not inclined to help me at all and I escalated the matter, now you revert back to the store managers decision. You cannot say I damaged the TV as there was no inspection done in store when it was sold to me to check if all was in order. It was not done, it was sold to me as a closed box that I oppened for the first time at home to see it is damaged. I would please like you to replace my tv for me as I bought a damaged tv from you. And again no feedback on the manner I was treated in store? Ignoring the problem wont make it go away...