This is *******!

Very unimpressed. I purchased a 3D printer from Incredible Connection. It malfunctioned after a month of REGULAR use. I returned it to Incredible connection for a replacement, and was told that I need to wait 21 business days for a repair. I stated that I do not want a repair, I want a replacement; as is my right according to the CPA. I marked on the intake sheet that I refuse a repair, and opted for a refund, replacement or an upgrade and signed the Book-in sheet. The supervisor then took my form, crossed out my selections and told me my only option is repairs.

I have tried to contact them to follow up on the progress, to no avail. This is month 2 of NO income for my business, no idea of when it will be back up and running. I have sent a strongly worded email to the head office too, and have not received a response at all. I will be reporting the branch to the ombudsman for *******ly amending a service document after it was signed by me, and for violating my consumer rights. NEVER USE INCREDIBLE CONNECTION!!!