They will take your money, but will not fix their *****up

I did an online purchase of a laptop, to the value of R12999.99 yesterday afternoon, to collect at a store.

I have followed the onscreen directions, and for payment option I selected EFT, using my FNB bank account. I did the login, confirmed the purchase on my mobile app, and the money has been deducted from my account.

HOWEVER the Incredible connections ordering system gave me a “Order has been cancel” error. However the Purchas price has been deducted from my account.

I send a email to the support team straight after I did the transaction, and I did not even get a ***** you response from them on my email. One would expect some kind oif response with a reference to follow up on….

I have called the call centre early this morning, and now again, and got the same call centre person. He tried his best, but he is hampered by someone else @ incredible connections who is not doing their job. And asking to speak ta a manager. Guess what.. the managers apparently do not have phones…. You cannot speak to them

Incredible connections you will take my money in a heartbeat, however when I am looking for support on an issue which is your fault, I get nothing! Like I said not even a “***** you response” to acknowledge that you have received my support request. Typical South African service it seems. Non existing!

I want this to be rectified ASAP, so that I can go and collect the goods I have paid for.