They told me to go get my phone fixed at Vodacom

I bought my phone at incredible connections menlyn on Saturday 06 February 2021, forgot pattern same day. Then phone got blocked. I went to incredible connections the next day, they told me they can’t help me, I must go to Vodacom and fix my phone. I then went to Samsung the grove mall they told me they will repair my phone in 30 minutes Samsung Electronics Samsung Global. After 30 minutes they told me they had technical problem, I must come fetch my phone the next day. Only to find out that they didn’t fix my phone . One of the guys told me it was fixed. I then called Samsung support, they referred me to fxcellular repairs. Those guys could not fix my phone, they gave a valid reason. Then I called Samsung back a consultant by the name MPela Raphela told me there is nothing they can do to my phone. That means my R6000.00 went down the drain. Incredible Connection and @SamsungMobileSA @SamsungSA either you fix the phone or pay my money back. You can not create problems in your phone that don’t have solutions. I never even got a chance to use this phone