They sold me a used TV

Saturday the 30th of September my fiancé and I decided to purchase a TV we went to incredible connections in Cavendish we bought a LG 55 inch smart TV, later the evening when we got home opened the box the remote was already out of the packet with the batteries in , the TV looks like it's been handed up already and the stands had dust underneath and there was no power cable in the box. I was totally upset about it. We then called the story the next morning saying that we will be bring the TV back got there then the manager offered to give us a 5% discount on the TV which works out to R400 when then refused the offer he said that he can give us another Tv of the same price however it will be a hisence and a 50 inch instead of a 55 inch we then said it's okay we want a LG TV , they then said we can wait a week for them to give us the same TV . We refused the offer and the manager insisted that what happen wasn't his fault what type of manager doesn't know what's happening in his own store and what store doesn't check what's happening in the box before giving it to the customers... they then refunded our money back which would apparently take 48 HRs to reflect, first and worst experience with Incredible connections I will never be purchasing there in the future... #Dionwired