There is still good customer service out there

<p>I purchased a modem from incredible after taking it home I tryed to do a software update on it and i discovered that this modem was End of life (no longer suported) I contected Incredable about this and David one of the managers at incredible connection Eastgate contacted me to say I could return this unit and select another model. I returned this unit and selected another model. Just my luck got it home and it was totaly dead. I contacted David and he told me they donot have any more stock of this unit so he would order me another one from another store He then phoned me to collect the new unit and return this faulty unit David and Mpofu Assisted me as if I was very important to them this is what i call customer service turning a bad situation into a great experiance. Thanks guys</p>