VL
Vernon L

1 reviews | Active since May 2009

28 Feb 2016, 13:11

The worst service in the world

I do not know why I keep going back to Incredible Connection. The service is TERRIBLE. I tried to buy a simple Ipad Power Adapter today. The salesperson was useless. First, he did not know the difference btw Ipad and Mini Ipad adaptors. 2nd he just tells me they don't have it. When I ask him if they may have in the back, he just says no. A minute before he did not even know if they have it on the shelf. A manager sees my frustration and when I say it would be great service to tell me when new stock can be expected or to take my name and number with a promise to phone back, he looks at me grinning, and say, ok, good day sir. The salesperson looked like he had never heard of such an outrageous idea before. I have recently had an even worse experience at the same branch, so today I am saying my say. I think I should write to Apple and tell them that it is a BAD BAD BAD idea to stock their products in IC.

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Replies (1)
Incredible Connection
Incredible Connection's reply29 Feb 2016, 07:25
Official
Hello rustfonteindam,



Thank you for bringing the matter to our attention.


We apologise for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.


Your reference number is 724557.



Thanks and kind regards,

Customer Resolution Center