The online service is bad I purchase something online and when the box came there was nothing in the box I have been trying almost a week for the matter to be fix but nobody helps me out I called over and over but no response I payed for earphones and I h

The online service is bad I purchase something online and when the box came there was nothing in the box I have been trying almost a week for the matter to be fix but nobody helps me out I called over and over but no response I payed for earphones and I have to wait because they have people working for them that steels hopefully I am going to get my earphones from them