The Joke of Customer Care at Incredible Connection

Beware of having a problem with a product from Incredible Connection. You will be forced to deal with their internal procedures. Among other things you will not be given a reference for a call made to the help desk. You will only be given one if you raise a complaint. But only if you ask for it. And if you don't get one, the next time you follow up they will ask you for the reference number which was not supp**** in the first place. When you ask to speak to the next person in the hierarchy you will be denied this as you must first follow the procedure. When you explain that you have already gone through the hoops and would like to speak to someone who can actually make a decision you will be denied this. Apparently no one in management is willing to have their names divulged. So if you jump though some more hoops apparently someone from management will get back to you. I am still waiting. By the way try and contact Incredible Connection in any other way other than through the help desk and good luck to you finding out how. The help desk does not even advertise an email address.

So you think wait a moment the are part of the J D Group. So you phone them. And the phone just rings and rings and rings. An on the seventh attempt someone answers and puts you through to an extension which is answered by an answering machine with a voice saying " the person is not available please call back later". No chance of leaving a message. You give up exhausted. They have won. For now!

I am sure no one could have devised such a perfect antithesis to customer service. I will be sharing this diabolical experience with my alma mater, the Wits Business School, who may find the it a useful case study in one of their courses on how not to do business.