The Incredible Connection Online experience... everything BUT convenience and good customer service.

On the 21st June I ordered and PS4 remote and Charging Cable online, on the 28th June i received my items but unfortunately 1 item the charging cable was incorrect. I phoned them that same day and was offered two options: 1. Let the courier come and collect the incorrect item and they would send me the correct one. 2. Go to a physical Incredible Connection Store and Swap the Item.

I opted for the courier to come and collect and when asked when would be a good day i asked for the following day and was advised that the courier would get in contact with me shortly.

On the 31st of July after no contact I phoned the contact center again and they had no knowledge of why the courier had not collected the incorrect item yet, I asked if I could then go to a store and swapped and was advised that this item was only available online (If so why was this option offered to me in the 1st place?). I then requested to lay a complaint as now 10-Days post the order they would again have to arrange courier collection and only once the incorrect item was received would the correct one be dispensed.

In my complaint I requested that (since there have been 3 separate failures on Incredible Connections side) when the courier collects the incorrect item he brings the correct item with him so that I do not end up waiting even more for my order, only to be phoned back the following week on the 2nd July to advise me that they will not entertain my request.

I then asked for an immediate refund so that I can go and purchase the item from a Brick and Mortar store, the courier pitched up at 7 this morning and collected the incorrect item yet I am still waiting for the refund?

This is the worst online purchasing experience I have ever had where I the customer have experienced everything but convenience and good service.