The Fitbit box was empty. No watch, no charger

So I ordered a Fitbit watch on Monday morning. Payment was processed and delivery was very quick. Literally the next morning. I was so impressed with how swift everything went. Delivery in less than 24 hours is amazing. I get a call my delivery has arrived. I go fetch it at reception area. I sign where I am supposed to and the delivery guy leaves. When I get back to my desk overflowing with excitement. I open the big brown box which was securely closed. Taped everywhere. Then I get to my Fitbit box. It had no plastic wrapping over it but it had some seal at the bottom, similar to sticky tape. I open the Fitbit box and to my horror, the box is empty. No watch, no charger and no guide booklet. I call them immediately and state my case. I'm told my query will be logged and it will be attended to within 24 hours. I called after 24 hours , no follow up has bee done and my matter will be escalated to head office which may take another 24 hours. I am livid. Firstly the is a control deficiency in their processes. No one checked the item that was delivered. And their Packers clearly can ***** items that they are sending through. I don't think it was the delivery guy as the box was sealed unless he resealed it. Anything is possible. Now it's the waiting game hoping that head office will attend to my issue...whilst they are in possession of my money.