The Black Friday Online Deals Joke

Good Day,

I would like to lay a complaint against your ecommerce department and head office.

The balance boards were on sale on your website for blackfriday on 24/11/2017 at R1 999 each.

Myself and my partner have tried purchasing it online from 5am that morning till 11pm the night, yet we were unable to get past the delivery address screen as there was an issue with your website.

After contacting your so called client service department several times we were told to just keep on trying and we did so the whole day (like we have nothing better to do with our time, despite the fact that we have jobs and need to work to earn our salaries), I communicated my concern that it might get sold out!!! Which eventually happened.

I even contacted the head office ( ********** 408) three times to ask for assistance and the call got dropped on me all three times!!

My partner went to the Blueroute Mall branch to ask if we may purchase the balance board at the branch because of the sucky online service, they advised that the sale price is unfortunately only available online.

So, you tell me what's so ****** "Incredible" about your store if it DOES NOT have incredible online connection, DOES NOT have incredible customer service, DOES NOT have incredible partnership with it's stores and is NOT at all owning up to the full name which is "INCREDIBLE CONNECTION".

I want to state that the only incredible part in your brand name is your blue route store manager Clarence who went over and above his duties trying to order my board online in his office a few times and even tried calling the call center asking them to take my login details and somehow get us past that address billing page so we are able to pay for the item! I left my details with him and he kept trying to get my order through and kept me in the loop. The store manager as your canal walk branch also tried logging and calling it in for us more than once. Now that is INCREDIBLE service! I would just like to say thank you to both managers at your stores for all that they have done and want to know what is going to be done about this.