Terrible service - Order number ***

On Friday 11th September, I needed a laptop and shopped around for a laptop online. I then decided to order one from Incredible Connection on line. It was an ASUS VivoBook 15 15.6" Ryzen 5 3500U 8GB 512GB SSD Notebook Grey laptop, which their site showed to be in stock. I immediately made payment of R9,999 towards the laptop, anticipating that delivery will be at most, in 5 days as stated on their delivery times. I also received an SMS confirming that the order had been accepted, with a link for me to track it accordingly.

Below is my interaction record with them:

12 September, 9:15am, I spoke to Sthembinkosi Mbatha who confirmed that the order has been received and that payment had been received, and that there was indeed stock.

14 September, 15:12, I spoke to Glendol, who assured me all was in order with my laptop. I also needed him to confirm if the laptop had a simcard slot for me to use a data simcard to access the internet, and he promised to revert as he was not sure.

15 September, I called again and spoke to Glendol who advised that delivery of the laptop to them was expected at 15:30, and that Sphiwe Mdluli would contact me to give me an update on delivery.

16 September, I called again and spoke to Sthembisile Baloyi. I told her I need to cancel my order seeing that Incredible Connection is not giving me consistent information. I asked to speak to her Supervisor, she told me the Supervisor is not available. She then told me she will log a call with eCommerce for a cancellation, and also, that during the course of the day, I would receive a call from Mongezi Ngozo, an E-Commerce Manager. Needless to say, this call never came, in spite of her assuring me that I would be contacted.

16 September, 13:52, I received an email from Humbelani Maba, who advised that they actually had no stock, and went on to offer me a different laptop. I responded that all I need is a refund from them because their service is despicable to say the least. I provided him/her with my banking details via same email.

It's been such a stressful time for me because I have assignments due at varsity. I actually had to go to Makro and buy another laptop just so I could do my schoolwork.

All I want is for them to refund me my money, so I can continue with my life. As for dealing with them again, I don't care how good or sweet the deal looks, I would not recommend that anyone actually buys from them as their service is Incredibly pathetic!