Terrible Service of Incredible Connection Secunda

I would like to share my disgust with my experience at the Secunda branch. I have purchased a fitness device in December 2017. The device I had bought has a 12 warranty. I had taken it to the above mentioned store due to it was not working anymore. During my 1st encounter with the Tech advisor, he taken close to 45min just to log my claim. Up till today I have not gotten my device back. Every time I have to go into the store to get feedback. The Feedback that I get is always wrong and of no use to me. I would not recommend for any person to use the store for any returns and tech queries!