Terrible service, *********** staff and management

<p>Incredible Connection Somerset West have been providing the worst service I have ever experienced due to *********** staff and bad management. They just don't seem to care about their customers and after the initial 5 weeks of bad customer service and numerous complaints to Incredible Connection Head office, the level of service has not increased one bit. I also never received and feedback from H.O. after calling to follow up and posting on Incredible Connection’s Facebook page.</p> <p> </p> <p>I've been battling to get feedback from them - always have to phone them to follow up on my laptop repairs status and when asking someone to call me back they never do. This has been an on-going frustration for more than 7 weeks now. I took my laptop (which is still under warranty) in for repairs due to a faulty keyboard and they told me it would take 5 - 10 working days max! When I eventually phoned the repairs company directly after a few weeks, they informed me that my laptop was only booked in for repairs, 10 days AFTER I took it to Incredible Connection. I only received my laptop back after 5 weeks of bad service and constant frustration and immediately noticed scratches on the laptop and also noticed that the spacebar was still not working properly. </p> <p>I asked them to take the laptop back to get the scratches and spacebar sorted, and a week after that, when I called the repairs company directly to follow up on the progress, I was shocked to find out that Incredible Connection NEVER mentioned ANYTHING about the spacebar, and they were under the impression that it was only there to have the scratches seen to. I work from home and need my laptop for work which I made very clear to them from the start and expected to receive better service from them the 2nd time around, but these people are beyond *********** and unable to deliver.</p>