TERRIBLE SERVICE FROM INCREDIBLE CONNECTION

I purchased an HP LaserJet M111cw Printer ONLINE which turned out to be faulty (basically had smoke coming out of it and burnt the paper). I wanted to return this and get a replacement. Instead of dealing with this ONLINE I had to take it into a store. They didn’t have a similar model in stock so I asked for a refund. Additionally the technical support team said that it would take a few days for them to check if the unit was faulty and would come back to me. Their attitude also really sucked (“where’s your documentation?” I was asked even though I had the badly printed invoice with me, then “go to the front and ask them to print out that properly!”). In short: online should be online and not be a blend if something goes wrong (learn from Takealot); jack up your service; give instant refunds no questions asked and don’t tell your customer that you need to check with the manager who needs to check with finance who needs to check with head office …