Terrible service from call centre

<p>So I bought a TV online from Incredible Connection on 25th Nov 2016. I thereafter went to the store to have a look at the actual unit, I was not happy with it and cancelled the order on the 27th Nov 2016 thats where the frustration started, I had to call to track the status of the cancelation only to be told it has not been canceled. I have called numerous times to find out about my refund with no luck, your agents keep saying they will lodge a complaint. I want my money back please, the supervisor in the call centre promised to call me back but never did. GIVE ME MY MONEY BAC**** IT HAS BEEN 10 BUSINESS DAYS NOW!!! </p>