Terrible Service at Incredible Connection Sandton Branch

I bought a new tablet device early this year at Sandton Incredible Connection. Unfortunately the keyboard buttons became loose, I had to return the tablet to the store (this was around July). This has been a very unpleasant encounter , as I had to deal with very unfriendly staff members, and was sent around without clear direction or advice. Eventually the keyboard was booked for repairs at the same store, i.e. only on the 11th of September 2018, payment for booking made etc. Little did I know that this was the last time, I would hear from any one. Only to discover a month later (when I visited the store) that my keyboard was still unattended to, in fact no one knew why it was there in the first place. No one could account or at least the effort to explain. To this day, heading to the end of the second month, and no one in the store (including two different managers) can tell me the status of this booking. I am extremely disappointed, inconvenienced and frustrated. I hope someone will see this message and attend to my matter. I must emphasize staff members at this branch (especially the repairs desk) are extremely un friendly.