terrible service and no ability to honour warranty.

Bought a laptop about one year ago from the clearwater branch and it has already has problems. Took it back to the branch and was told i should pay for a solid state hard drive even though the unit still has a three year warranty. The support desk eventually indicated that the unit could be booked in to have the hard drive replace but they will need to obtain the warranty certificate from the head office as this document was not sent to me. It seems that between the store and their head office no one knows how to obtain the required certificate. No one calls in order to provide updates and there seems to be no complaints process. At this stage i am convinced that 3 year warranty is just a marketing gimmick used to make their products appear more marketable. I have wasted weeks trying to get assistance with this issue and i believe the head office just give their customers the run around until they give up or simple pay for the repairs to be done. I would warn against purchasing items of this nature from incredible connection as their after purchase services are virtually nonexistent.