Terrible Service

My husband saw a drone on your website, he ordered and paid (R16 999.00) for the drone on 13 November 2024 before 08:00 am. I phoned this morning 14 November to find out why the tracking still says "processing" I was informed that the funds have been received and we shall receive our confirmation that the parcel has been dispatched for delivery shortly. I then phoned again around lunch time to find out if the parcel has been dispatched, the consultant informed me that the parcel will be delivered before Thursday 21 November. Half an hour later I received an email that the product is out of stock. This is ridiculous and unacceptable. This was not a cheap item and your website indicated that stock was available. Now I need to wait 7-10 working days for the funds to reflect in my account again and therefor we are losing ALL CHANCES of finding another one in stock. I expect my funds back as soon as possible as this is YOUR MISTAKE.