TERRIBLE logistics for online deliveries

online sales does not deliver until they have spoken to the receiver ! no other companies do this !! they had incorrect cell number as the call centre did not update my cell number. so my package got driven around all day and taken back to the warehouse ! i had spent the whole day calling them and no one could connect with the driver to remedy it. TERRIBLE LOGISTICS. i have heard no word from supervisor- zanele T via email or phone.