TERRIBLE EXPERIENCE WITH ONLINE ORDER

<p>Ordered a GPS on Monday 30/1 to collect in store (The Glen) and paid online as well. Received email indicating no stock and GPS to be trf'd from another branch. Have been to IC Sandton City several times and they have 11 in stock. I've been escalating daily since last Wednesday (1/2)... still nothing! Sandton City branch may not release a GPS to me as I paid online as per their policy/process. Up to now, NO contact from anyone in IC even after logging an official complaint and using the online chat facility DAILY. I cannot believe that they don't value Customer Service. Surely by now the Branch Manager in The Glen could have jumped into his/her car and personally collected it and offered to deliver at my workplace in Sandton or at my home close to The Glen? NEVER again will I order online from IC. I should've rather ordered with free delivery and I probably would've had it by now surely...</p>