Terrible customer service on social media

Terrible customer service on social media! I was appalled, as someone who works in the industry, by the treatment I had as a customer from your community manager who refused to give their name. I had an urgent need for a very expensive item listed on their site. Since I wanted to go and get it ASAP and not order online, I thought the quickest way to find out which branch had stock, was to contact them on facebook where the response was quick and the person on the other end should have the means to help me, as I know is usually the case with reputable local brands. However, the respondent didnt even bother to read my query properly the first time, then after a bit of back and forth and time wasted, i was told that there was no way they could help me and i would have to contact the branches myself to query each one individually. by this time the customer service agent could have and should have queried this themselves and gotten back to me with the information i requested, since part of my query was which branch I would need to go to. They did not bother to apologise or explain, or even provide me with contact details for the branches. When i addressed this i was simply told they could log a complaint or i could call a number to log a complaint, they refused to give a name, and said "im sorry you feel that way" when I expressed my extreme dissatisfaction at the service i received. This person should not be allowed to talk to customers - I know so many people in this field who do amazing work and so it saddens me to see this from a supposedly reputable local business. I will be taking my business elsewhere.