Terrible customer service

I bought a mid-range laptop, expecting reliable performance, and chose Incredible Connection because I believed a company of their size would have decent customer service. How wrong I was! As a teacher who depends heavily on my device, I expected it to work without constant failure. Instead, within just a month of purchase in January last year, the laptop started acting up—freezing, shutting down at random. I took it in for repairs in the last week of March, only to be left waiting, and when I finally followed up in May, they had the nerve to tell me it was "ready for collection"—as if their unprofessionalism wasn’t enough. They casually mentioned one of the drives had been replaced.

Yet, shockingly, the problem didn’t go away. It recurred within the same month—less frequently, but still. I kept using it because I had no choice—my work depends on it. Then, in December, I hit a wall; I had to send it back again. After just over a month more of waiting, I got it back at the end of January, this time with a brand-new motherboard. And what happened? Two days later, it starts shutting down randomly again and sends a message saying it can’t find the boot drive.

At this point, I was beyond frustrated—outraged, even. I reached out to customer care at Incredible Connection, expecting some decent support. Instead, I got a pathetic generic response, assuring me that "my concerns are being taken seriously" and that someone would call me soon. Four days have passed, and I am still waiting. FOUR DAYS! No callback, no real solutions, nothing. This level of incompetence and disregard is infuriating. I depend on my laptop for my livelihood, and your failure to provide reliable service and basic accountability is absolutely unacceptable.