TERRIBLE CUSTOMER SERVICE

Took a laptop for review in January 2021 because it had no audio. It was still under guarantee and told that it would cost R1000 to fix it. Gave them a go-ahead. After two weeks, I went back to Mall @ Reds in Centurion to enquire about the progress made. To my surprised, they told me we made a mistake. We meant R10 000. I took the laptop because I thought it was too expensive. When I got home, the laptop is completely dead. I took it back and they booked it in and took it to Lenovo. I've written a number of emails and asked to furnish my invoice number, which I did. Somebody by the name of Kenneth was kind of allocated to solve my problem. As of last week when I sent them an email, they just don't care to respond. This email is for my daughter who's doing online schooling. I had to borrow a laptop as she is doing grade 12. To date the laptop is still with Incredible Connections, since January 2021. This is six months down the line. What kind of service is this which they'll not wish to experience themselves? This is very disappointing for a company that claims to put its customers first.