Terrible customer service

Bought a TV in March a week ago I switched it on and see lines running down the screen. Sent them an email stating the issue and requested someone come look at the tv as I purchased it online because it's difficult to get to the store. Should have known I would have problems when I had to keep emailing them to do their job. The person assisting via email told me I need to take it in store the more I told her there's no way for me to get there the more she told me I need to why would I order someone online if I can just go in store and purchase it. I took the tv in only to be told its damaged and there's nothing that can be done now this tv isn't even in a walk way with only 2 people in house and it worked perfectly fine the day and night before switched it on early in the morning to find this. I sent so many pictures I sent via email no where did she tell me what I'm showing her can't be fixed instead she stops emailing because I said I can't get it to a store so basically wasting my time and money going there I had to pay someone to get me there and back only to be told she could and was suppose to arrange for someone to come look at the tv instead of me wasting money getting there and that from the pictures shown via email she was suppose to tell me it can't be repaired so I went all the way to hear something I could have been told instead or forced to go to a store and what's more frustrating is that it's only been 3 months why sell stuff that can't be repaired. To be told oh you will have to get a new one as if I just paid R2 for this tv