Terrible Customer Service

I am writing this complaint to express my deep dissatisfaction with the service I have received from Incredible Connection ( Clearwater branch) regarding a TV I purchased four days ago. Since making the purchase, I have phoned the branch between six and nine times to find out why my TV has still not been delivered. Every single time I call, the experience is the same, I am put on hold, and shortly after, the line cuts. There has been no proper follow-up, no explanation, and no resolution. On the few occasions when I do manage to speak to a consultant and begin raising my concern, I am asked to “please hold”… and then the call drops again. After this happening consistently, it feels less like coincidence and more like a deliberate attempt to avoid dealing with my issue. Despite multiple promises from the store that my TV would be delivered, it has not arrived even once, and I have received no updates or communication to explain the delays. I have lost time and reshuffled my entire day unnecessarily, waiting for deliveries that simply never came. This level of service is unacceptable for a retailer of Incredible Connection’s size. Customers should not be chasing after products they have already paid for nor should they be left without answers and repeatedly cut off when trying to get help. I am requesting immediate intervention to resolve this matter, a clear explanation for the ongoing failure of service, and confirmation of when my TV will actually be delivered