Terrible communication & worse delivery

I ordered a laptop last week Friday to collect from the store because it was an urgent purchase. I get to the store & am told that there are two types of collection which are not differentiated clearly when you order online.

Upon tracking, I am told the laptop is coming from Durban whilst in the Sandton store I was told if is coming from another branch because they don’t have in stock.

I waited for Monday and the tracker said the parcel was out for delivery at 07:25. I waited and no laptop was delivered.

I called the store 6 times with no answer. When I eventually got hold of them, I was transferred to another dept in store that did not answer the phones. This was another 4 times until I eventually told the lady I got through to, to check if they are in the office. After she checked, the phone was picked up. The lady that I spoke to advised that my laptop was not in store & if it came today I would still not get it because they are stock taking. What the hell does your stores stocktaking have to do with me. I bought for my urgent needs & will not be inconvenienced any further. I need someone to call me & tell me where my laltop is.