Terrible After Service and Pathetic Attitude

Purchased a cannon printer from the newcastle mall branch.<br> <br> From the outset there have been issues with the printers wireless function. Reported to the branch and they sent out a technician . Problem would be resolved and then the issue would start again. Incredible changed our router (WHICH WAS NOT SUITABLE FOR TELKOM LINES & HENCE CONNECTION KEPT DROPPING) added a extender and the problem still existed . Technician has been out approx. 10 times to my premises.<br> <br> Received a call today from the branch Manager , Mr Hugo , who had a pathetic attitude. First Q was ' WHAT IS WRONG TODAY' . HELLO .. the product you supp**** has faulty again !!!! It was mentioned that he should not be even talking to me as my dad was handling this issue and that he doesn't like my 'TONE' of voice. What he fails to realise is that I PAID for this printer and it is within my right to take over this situation!!! <br> <br> I am def in the process of taking this matter up with the CONSUMER COUNCIL OF SA!!! All i want is my money back! Take your back your faulty product. One last thing , Mr Hugo should not work in retail and i can assure you Incredible Connection will lose customers because of his attitude!!!!!