Technical team not up to task

I bought a Acer Aspire 3 cash with 1 year at Bayside store last year on the 24/12/2017. Last month, on the 13/11/2017, the device just went off and not even charging. I sent it back for repair on the 14/11/2017 at the Table Bay mall, their new shop. After 2 weeks, I received a sms saying the machine is ready for collection. I went there, right there in front of Nathan, the technician guy, the laptop doesn't switch on, not charging at all. He told me that the motherboard was replaced but He doesn't know what cause the machine not to go on. He told me to send it back to Acer. A week after, I received another sms, went there, same story. Machine still not switching on. It was a waste of time and the technical team there looked very embarrassed as none of them could explain me what's really going on with my laptop. I have mentioned that I use it for my work, all my files and job documents are there. I was very penalized because I couldn't do my job. I missed my deadline at work. You cannot imagine the pressure that I am having right now. On the 13/12/2017, I went there again after receiving the 3rd sms. This time, the machine went one, I put my password and access my files there at the shop. I switch off the machine and went home. Once at home, I tried to switch on...nothing happened, plugged in the power, not even a sign of charging. I was very upset and went back on the 15/12/2017. Nathan explained that maybe the battery is not keeping the charge anymore. SERIOUSLY????? An other guy logged a call and a new job card was given to me.

Today I decided to call Acer by myself because I didn't hear from Incredible connection since then. What a surprise!!! Acer does not have any record of the second job card. I was so furious over the phone. Funny enough, in both jobcard, there is no SAP Jobcard number, I only realized that when the Acer callcenter asked me about. I have to give the laptop serial number for her to be able to assist me. She then logged a call to Incredible HQ.

Seriously, I am fed up. THIS IS A BIG JOKE!!! Customer Service is way below expectation.

What ever the fault is, either Incredible or Acer, this is really shows that the technical guys there are not up to the task.

Consequence is, I cannot have an holiday because my deadline wasn't met. All my work is stuck in there and I received a blame at my work place. All because you guys couldn't fix a damn problem in time given. Still, I am with no assurance when my laptop will be repaired or send to me...