Tablet not charging.

Good Day

hope it finds you well.

I would like to report the unjust treatment that i am currently experiencing from the Incredible Connection Store in Carnal Walk Mall .Late last year in September 2017 i bought a Samsung Tablet ,this year February 2018 it started malfunctioning i.e not charging .The moment i found out i immediately took it to the shop as the tablet is still under warranty the manager promised it will be taken to Samsung ,i have been phoning they said it will be fixed even went to the shop many time time the store Manager promised that the matter will be resolved .even now the Matter has not be resolved .

Your assistance will highly be appreciated.

Best Regards Kagiso Raphatelo