Tablet claim

I put in a claim for l tablet l bought for my son for school since they use ebooks at school he was ****** one of the morning they took every thing from him on his way to school now it has been four weeks he lacking behind because he doesn't have his ebooks test are coming very soon and his doesn't have his ebooks to study the claim was put through on the 10th of May 2021 please respond incredible connection Southgate you have not updated me ever since and your store phone is terrible no answer