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emil P

1 reviews | Active since May 2016

25 May 2016, 08:52

Substandard customer service

<p>On the 21.05.2016 i placed an order for a product online, which indicated delivery in 2 working days. After two working days i called the customer care centre to find out about my order. Despite calling in excess of 10 times throughout the day, i was unable to reach an agent. I sent mails requesting a call-back but no-one responded. On the 25.05.2016 i was able to get hold of an agent who couldn't give me feedback on my order and indicated that i must contact the store. Upon contacting the store they indicated that they have no stock and will no longer be getting stock. The way in which this order was handled is unprofessional and i never expect a reputable company to behave in this manner. Unfortunately a large amount of my time has been wasted trying to resolve this matter which is irrecoverable. I will never do business with this company again and will recommend everyone i know to stay away.</p> <p> </p>

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Replies (1)
Incredible Connection
Incredible Connection's reply01 Jun 2016, 12:34
Official

Good day

Thank you for contacting the JDG Customer Resolution Centre.

We acknowledge receipt of your Hello Peter but we are unable to reach you as there is no contact details provided with this post.


In order for us to assist you further, could you please contact our customer resolution centre at the telephone number below and provide us with more details relating to your post?



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Kind Regards,
JDG Resolution Centre
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