********* store.

I bought a new Acer top of the range laptop from the Greensrone branch. After 6 weeks the battery started going flat while shut down. It would lose 30% in 2 days while shut down. I returned it in its origional packaging. They they told me their turn around time for laptop repairs is 20 working days or a month. Reluctantly I handed it in. 3 weeks later Acer sent me an email that they replaced the battery but the laptop would now only have a 3 month warranty. I phoned customer care to ask for a replacement. I was told they would only possibly do that if the item was less than 7 days old. I was told I was asking for something unreasonable. I phoned the store manager and requested a refund. I told him I was prepared to pay an admin cost. He flately refused. Section 6 of their own terms and conditions state they fully support the CPA and will repair, replace or refund the item if necessary. The CPA rules state it is up to the client to decide which to choose. They don't abide by their own terms and conditions. This is the service you can expect from Incredible Connection. I wanted to support a walk in store rather than a random online store. I made a mistake. A month later I never collected my item and have approached the CPA.