1 reviews | Active since Jan 2014
Still waiting for sufficient feedback
I posted HP report nr *** in regards with a now broken Kodak printer which they highly recommended to me when I bought it due to cheaper ink expenses etc only to end up with them not stocking these \cheaper\" cartridges anymore only a few months after I bought the printer - and now they don't stock any of the \"best value for money\" Kodak printers anymore. They then got someone from a branch in George (I stay in Stellenbosch and bought the printer at Canal Walk)) to phone me to say that they do still keep the printer ink in stock in George and that they should have it at their Stellenbosch branch as well (I went back there myself - they don't!) and told me that if the local branches don't have stock they can order it in from the George branch which \"will only take 3 working days\" (during which I have to then pay R6/colour page to print documents at my local Postnet branch when I'm in a hurry and require something to be printed asap. As stated in my previous report, since getting hold of the specific ink cartridges is quite difficult, I ended up buying them in bulk the previous time (after the printer suggested it needed ink), only to find that the problem wasn't even ink related!"
Thank you for bringing the matter to our attention.
We apologise for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.
Your reference number is 725017.
Thanks and kind regards,
Customer Resolution Center
Thank you for bringing the matter to our attention.
We apologise for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.
Your reference number is 725017.
Thanks and kind regards,
Customer Resolution Center
