Still waiting for Incredible Connection online order to be delivered for nearly a month

Dear Incredible Connection My order number is *** and my complaint number is ***. I placed my online order on the 25th November 2025 and I am still waiting for my item to be delivered. After having sent 3 emails to ***, I have yet to still receive a response. I have called in twice and I keep being told my complaint will be escalated. I received an sms 2 weeks ago stating my item will be delivered on the 05/12 and then received another sms stating it will not be delivered. I received a call from your warehouse on 12/12 saying my complaint will be escalated. No further contact or resolution received. At this point, I am a very unsatisfied client and if you cannot deliver my order, please reimburse me my R999 that you are in possession of. A response will be greatly appreciated. Please advise? Natasha