*****sters and *******

I bought a dstv explora including installation online, when it arrived the box was open, there was something torn off I suspect it was the voucher. When I asked an installer to come and install they told me the machine didn't have installation I had to pay them to install. When I called incredible they told me to call multichoice as that had nothing to do with them. Now Im stuck with a product that doesn't suit my needs and in a box that has been spat out by a stray dog. I want my money back. Multichoice does not even recognize incredible connection so why would I want to continue to get anything there. I'm so disgusted by this service, who would accept such service and think customers will be fine with. Clearly whoever that's running these stores is ****** lazy or is the one *****ing these vouchers.