*****ing Our Money!!!

<p>I app**** for Credit with Incredible Connection 17 months ago. I have been paying my installment like clock work, and decided that I would like to settle the account 7 months earlier. I phoned the customer care department, very excited to get the settlement amount and finalize the payment...what an extreme disappointment! I was first transferred from pillar to post, then cut-off, then had an arrogant consultant who told me that no Manager's are available, when I eventually got to a Manager I got the same stinky attitude telling me the amount left is the amount for the full term of the next 7 months. That is IMPOSSIBLE! The Agreed amount was R 15,617-00 (incl the Interest) To date I have paid : R 11,969 (these figures came from the Manager) thus there is R 3,648 outstanding if you deduct the two....sadly the Manager cannot give me an answer as to why they expect me to pay R 4,364-05 to settle the account! That is R 716-05 MORE than what is still outstanding according to the figures that the Call Centre Manager gave me. When I query this, she can't give me an answer and just tells me that I must read my contract or go to the store if I don't understand it! This is the most frustrating and disappointing service after I have bent over backwards to sustain a good relationship by paying my installment every month without ANY problems or delays!!!</p>