Stay away from Incredible Connection

I sought to purchase a laptop. I saw an Incredible Connection adverti*****t online. In the advert, a Huawei Matebook D14 was advertised with colour pictures and a backlight. The laptop was R 17 999. I purchased the laptop online and went to fetch the laptop at Incredible Connection at Cavendish early in July 2024. When I returned home and unboxed the laptop, I noticed that Incredible Connection had deceived me. The Huawei laptop that I had received and the one in the advert were two different objects. I took the Hauwei laptop back to Incredible Connection and spoke to the manager Justin. I showed him the laptop as well as the advert. Justin asked to keep the laptop and said he would escalate my matter to his superiors. As at 25 August, I have yet to hear from his superiors, nor do I have any laptop whatsoever. When I was in the store, I was told that Huawei does not make backlit laptops any longer. I was shown a Huawei laptop for R 24 999 which did have a backlight. I said I would accept this laptop due to Incredible Connections false advertising or they must refund me my money. I was obliged to run around and get a letter from my bank as proof of payment. I did so. I also wrote twice to Incredible Connection. I have heard nothing whatsoever from them. I did receive a call from a person at Huawei telling me that he was importing a backlight which was supposed to arrive on 20 August and that he would "butcher" the laptop that I had purchased so as to include a backlight. I informed him that as I did not contract with Huawei, I was not sure why he was calling me. In any event his cheap solution was of no interest to me. Either upgrade me for the false advertising or give me my money. As I write I have heard nothing whatsoever and I am still without a laptop nor have I been reimbursed. It is over a month since I purchased the and returned the item. My advice then would be steer clear of Incredible Connection-their service is shocking and their adverts are misleading.