Stay Away!!!!!!!!!!

OK Incredible Connection, enough is enough now!!!

I have patiently waited 3+ weeks for you to honour the warranty of the laptop and those deadlines have come and gone, and nobody on your team knows what is going on.

Friday the 22nd of January - I reached out to check on the progress of the repair. I was then informed that "Lenovo has completed the repairs, they are just running it through quality control, it WILL be ready by Thursday the 28th of January " – East Rand Retail Park service dept.

Thursday the 28th of January - I had still not received any correspondence so again I called the store. I was then informed that "Lenovo has found further issues with the unit and have had to order parts for the repair". – East Rand Retail Park service dept.

At this point, I was not satisfied with this outcome and lack of communication from the store, so I followed up with your head Office in search for more clarity, and this is where things get interesting.

On Friday the 29th of January - "The repairs have not started on that unit because the proof of purchase was not attached to the repair document and that's Lenovo's protocol". Which they were by the way, 2x copies. “I should call the store for further explanation and ask for a refund as that's the best solution right now. – Incredible Connection Head Office e-commerce dept.

I immediately called the store again.

"Lenovo is currently short staffed and that's the most possible explanation for this delay. If you want a refund you need to speak to Head Office". - East Rand Retail Park Management.

WHAT IS GOING ON HERE? Right now, I have zero confidence in what explanation comes next about the laptop's condition or whereabouts. I have been told 3 different stories in a space of 24 hours all from Incredible Connection team members.

Furthermore, in the last 5 days I have reached out to the store, sent emails, and waited for any call back that was promised during the above-mentioned conversation. Nix, nada, nothing!

Incredible Connection, if you like the laptop so much, keep it, just REFUND me!