STAFF DOESNT GO ABIDE CUSTOMER PROTECTION ACT

Hi ...i had a terrible experience at INCREDIBLE CONNECTION GATEWAY...i bought a SAMSUNG dvd player in March...about 3 weeks ago i took it in to the store as my movies were getting paused,which stopped me from watching the whole movie...i took my unit to the store...the staff member said she will have to send the unit for assessment,which i agreed...my unit came back after a week...me being very concerned i asked the manager what if this happens again what must i do...he said he wouldnt mind opening another unit for me....he suggested i bring my hard drive and test....so i left my fixed unit instore,to take my hard drive after 3 days...the manager said all is good....when i go home my movies still gets paused,so i go in store the same day to tell the manager,he says HE CANT HELP ME....I want someone to help me with this problem as my 6 months will expire on the 5th of september...you are most welcome to call me for staff members names...