SOUTH COAST MALL - DISGUSTING SERVICE

Good Afternoon,

I am writing to formally lodge a complaint regarding the poor service I received at South Coast Mall Store on 2024.12.04.

The experience has left me deeply disappointed and disheartened, particularly given the nature of my interaction with your staff and the inconvenience I endured.

At 12:15pm on 2024.12.04 I called the specific store to enquire about availability of a television that was on sale.

During the call, I also asked whether I could bring my husband’s ID copy and TV licence to complete the purchase. The gentleman I spoke to confirmed this And even verified it with his colleague.

Trusting this information, I drove from Hibberdene to South Coast Mall, a considerable distance.

Upon arrival, I was informed by another staff member that only the original ID would be accepted.

Despite explaining that I had confirmed this over the phone beforehand, I was met with resistance.

The Manager reiterated this policy, and the gentleman I initially spoke to falsely claimed he had instructed me to bring the ORIGINAL ID.

This miscommunication not only wasted my time and resources but also caused me significant frustration.

To complete my purchase, I was forced to pay an additional R260.00 to obtain a new TV Licence in my name, an unnecessary expense caused solely by the negligence of your staff.

I am appalled by the unprofessional behaviour I encountered and the insinuation that I was lying.

Such treatment is unacceptable.

I request that your store refund the R260.00 I had to pay due to the lack of accurate communication and your staffs poor handling of the situation.

I expect a prompt resolution to this matter. If no action is taken, I will be compelled to escalate this issue further.

Additionally, I will be sharing this experience with friends and family, as I cannot in good conscience, recommend your store after this ordeal.

The Manager needs to be dealt with.