Software problem occurring shortly after purchase

I purchased my MacBook Pro exactly a year ago and I have been encountering a number of problems with it . A couple months ago , probably 5-6 months after purchase , my FaceTime app had quit working from my user , I then , had to create another user in order to use the app , for the past 3 months , I can barely open my safari , as no websites can be accessed . As a student , this is unacceptable . I have been told that the warranty does not cover software problems , so then, does one casually accept that you have to pay a fee for BASIC apps to work ? That's a ridiculous request. My apps continue to shut down , one by one . In addition to the above , I am unable to update my laptop , due to the same \network"problem. This product "