So I went through all that trouble for YOUR incompetence.

<p>Now I am going to lay down a long story down, but I have experienced a lot of things in the Richards Bay branch that truly upset me. I went friday and bought the Walking Dead Season 2 on Xbox One, and ended up paying full price for a game that wasn't even sealed. I took it home and started playing, up until around after two hours the game simply quit and I got an error message, and couldn't play it. There I wasted a whole weekend with a game I couldn't play.</p> <p> </p> <p>I took it back monday, and was greeted with suspicion, which truly raised my ire as the MANAGER told me that they want to test it first, thus indicating that I am a ****. Now this was another extent of pathetic service I received, because the manager can't even discern the difference between an Xbox One and an Xbox 360 game. Did you know that the gaming industry nets BILLIONS of dollars and that your money lies about 25-35 percent with the GAMERS? </p> <p> </p> <p>After getting an exchange on the game and getting yet ANOTHER unsealed copy (seriously how indignant can you be to customers, how the hell can you charge full price for a game where the seal has been broken and everyone's greasy palms touched the surface of the disc? I saw five games there with fingerprints all over the reading surface) I had the rest of the day off at work and decided to play the game at my friend's house on his Xbox One. We played it up until one hours and 45 minutes, and the game gave quit once more and spouted the same error message. </p> <p> </p> <p>I phoned IC Richards Bay and informed the saleslady of the problem, and was told to come back in the morning. I returned at around 1pm, and was sent to a technician that wanted to give me excuses (EXCUSES EXCUSES EXCUSES) about my Xbox being faulty and the drive not working (A note to the technician: Friend, I have been building my own PCs since I was 10 years old, I have been a gamer all my life, I repair Xbox consoles, I study Forensic Science which involves a lot of technology, and I work with computers, consoles and cellphones every single day of my life, IF IT WAS MY CONSOLE I WOULD HAVE KNOWN THAT) and I told him we tried it on two different consoles. So after this long process I was forced to take a game of the same value and there weren't any, so I had to pay a hundred rand extra for a game due to your incompetence, lack of customer service, lack of faith, and lack of passion. </p> <p> </p> <p>This is why I rather buy from Game, Takealot, Awx and Loot. Sure, they may not be the brightest, but there's one thing they DON'T do : Treat their customers like second-class citizens, let them do all the work for them regarding a transaction, and force their customers to pay extra to take something else after being sold a defective product.</p> <p>And please note, I am well acquainted with the Consumer Protection Act, and you can't force customers to take something else if the item they bought didn't work as intended. I think I will consider taking some steps regarding this. </p> <p> </p> <p>I have been extremely disgusted by this experience, and will reconsider before bringing my feet considerably near the proximity of a Incredible Connection welcome mat.</p> <p>Fun fact: half of the staff there lean on every object in sight, or are spending time on their cellphones. </p>