SNUGG Incredible Connection is a BIG NO!!!!!!!!!!!!!!!!

The Below evidence of purchasing a charging block with cord SNUGG Brand lasted for 6months, cost R250 each, and didn't survive 6months, took it back after a year as the box indicates 2year warranty, yet no product, no news to date, see below evidence.

On Tue, Jan 27, 2026 at 2:28 PM Thabiso Madlala <***> wrote: Good day,

Below is an attached pdf of the booking we made to get your products fixed. Please refer to it when reaching out for any updates.

We will be in touch in regards to when they have brought it back or if there is any quotation for fixing it.

Thank you.

Thabiso Madlala TechXpert | Incredible Connection Newmarket A: Shop 16-18 CNR Swartkoppies & Heidelberg Newmarket Alberton, 1449 E: *** T: +***0 M: +***5

Regards, Thabiso R Madlala

On Tue, Jan 27, 2026 at 9:34 AM Monique Morgan <***> wrote: [THIS MESSAGE IS FROM OUTSIDE THE JD GROUP: Please do not click on links or open attachments if you are not sure the content is safe. Report suspicious mails to the JD IT Service desk.]

Thank you, appreciate your feedback.

Regards

Letitia Monique Morgan *** From: Thabiso Madlala <***> Sent: Tuesday, January 27, 2026 9:32:16 AM To: *** <***> Subject: IC New Market (Snug fix)

Good day, hope you are doing well.

I have made contact with the Incredible Connections in Somerset Mall. They will provide the receipt for us as soon as possible.

I will be sure to give you any updates as soon as they send it through to me. After that, we will begin the booking process for your products to get fixed.

Thank you.

Thabiso Madlala TechXpert | Incredible Connection Newmarket A: Shop 16-18 CNR Swartkoppies & Heidelberg Newmarket Alberton, 1449 E: *** T: +***0 M: +***5

Regards, Thabiso R Madlala