Simply doesn't care about their customers.

2 July 2019 I purchase an item online. My money goes off, I get notified of order. 3 July 2019 Courier notified. 4 July 2019 Parcel is with our courier partner. 5 July 2019 "Delivered and Signed on Glass at 3:49PM", except that it wasn't. Nothing made it to the shipping address. 6 July 2019 I call Incredible Connection, they will get back to me, an smsm will be sent with reference number. 8 July 2019 No reference number, no sms. I call them again. "ok, we'll follow up with courier and get back to you". Nobody gets back to me. Come late afternoon, I call them again. "Ah, sorry about that, We'll get back to you." 9 July 2019 Somebody actually calls me. "Have you received your package?" No I haven't. "Ok, let me follow up and we'll get back to you."

This is by far the worst service I've had from any retailer ever. I still don't have the product I ordered. I'm still waiting for them to get back to me. My first and last online purchase with Incredible Connection. I'll be avoiding their stores as well. Simply unacceptable.