Sick to my stomach

I’ve ordered a laptop on Incredible Connection website on the 29th of October. On the 3rd of November a driver was sent out for a delivery to my house. Around 11am I received a call from a number not known to me, I dropped the call since I was busy with my exams. After a few minutes the same number called again this time I around I took the call but the person in the background wasn’t speaking & I kept on saying hello how can I help then I eventually hung up. My dad stepped inside the house & asked if that was a delivery outside, then I immediately knew it was the package that had to be delivered. I took my work phone to call the number, this guy picked up but still went mute. I called about 6 times in a few minutes this time the phone was just ringing. On my last attempt the phone went straight to Voicemail. I called Incredible Connection’s call centre to explain what happened, the consultant said he’ll log a call with the courier company so that they give me a call to advise when they will do another delivery. The following morning on the 4th I called Incredible Connection again & I spoke to some lady & explained this whole story to her & told her that a ticket was logged with the warehouse but I need to know when will I be getting a call from them but upon checking in the system a ticket was not logged by the previous consultant. But she tried to ease my mind & said I shouldn’t worry a delivery will be done Warehose will reschedule another for another delivery. Yesterday on the 5th I called Incredible Connection seeking the same answers as Monday & Tuesday this time I spoke to a lady called Nhlamulo explaining explaining what I had explained to the previous three or two consultants whom the last one logged a ticket to the Warehouse & I have a reference number for it. I told her that the number that called me on Monday from the courier is going to Voicemail since Monday, she asked that I give her the number so that she can call it, she too found that the number is going on Voicemail. I asked that I speak to her manager but said her manager is busy. I asked that she give her manager my number so that she can call me back as I would need her to escalate this to their Warehouse, did she give me a call? a big NO. I called again around 15:00 & I spoke to some guy but this time I didn’t explain the reason for my call I just said I need to speak to his manager as I’m very upset. He asked if this was concerning a delivery & I said yes, he asked for my number I believe he was reading the notes from my previous consultants. He asked that I hold on so that he can put me through to his manager, I held on the phone for a good 25 minutes until I hung up. I called again after a few minutes this will now be the 5th person I’ll be speaking. I said to this guy that he must put me through to his manager but he said she’s busy & I refused to hang up. I threatened that I’ll make sure that I’ll find Marco van Niekerk contacts who’s their CEO. After 15 minutes this lady eventually gets on the call & I’ve had to explain this thing I’ve been explaining since Monday. When I told her that the courier guy’s number is going on Voicemail since Monday, she too asked for his number & found that the number is going on Voicemail, she said maybe he was hijacked. She said to me that she’ll try & find out what’s happening & that she’ll give me a call back but you know what I’ve since been waiting for that call. I’m sick to my stomach with the type of service that I’ve gotten from the tech company that I had so much respect for. My son is in London waiting for this laptop cause he’s writing his exams. I’m never buying anything from this company, they have no regard of the monies that people spend to support their brand.