CP
Chanel P

1 reviews | Active since Apr 2015

28 Apr 2015, 13:09

Sick and tired of pestering

Dear whoever this may concern, I am aware that I am one month behind on an instalment. I had unforeseen medical bills to pay, so I had to reverse one month's debit orders. The other two accounts that are also a month behind had their accounts department phone me once, we made an arrangement and left it there. Oh no not you people! I am called every day, including Saturdays and Public holidays and pestered about when I am going to pay. I told you I will pay the overdue amount plus extra before the end of May 2015, I had some difficulties to deal with at first. Apparently that's not good enough, you still pester me daily. You have my cell phone number, home address, work address and work contact number, my mother's home address and both her cell phone numbers as well as my ID number and my flat mates contact numbers. Exactly where am I going to disappear to where you won't find me? I promised I will pay, and I will do so. So please stop calling me every day, tell your call centre agents to be less pushy (If I can't talk because I am driving or in my office, then I can't talk) And don't phone me just after 8 am on a public holiday either. It is one day I can sleep in.

0
Replies (1)
Incredible Connection
Incredible Connection's reply28 Apr 2015, 13:30
Official
Hello Chanel Du Plessi,

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is 717412.

Thanks and kind regards,
Customer Resolution Center