Should be INCREDIBLE *******ION

<p>On the 14th January 2017 we ordered a JBL Go speaker on line at Incredible Connection and paid the full amount with our credit card. According to the web deliveries will be done within 5 - 10 days. However when we phoned them on the 24th January 2017 to make a follow up we were informed that the order has not yet been dispatched. NOT EVEN DISPATCHED after they received our money 10 days ago. We logged a complain and received a reference number and were informed that we will be contacted by an agent within 24 hours. NOT SURE ON WHICH TIME FRAME THEY ARE WORKING AS CLEARLY 24 HOURS AND 10 DAYS IN MY CALENDER IS NOT THE SAME AS THEIRS. I phoned again on the 30th January 2017 to make a follow up. I phoned at 13:15 and were informed that the 24 hours is only expiring at 15:00 on the 20th January 2017 and a consultant will phone us within the 24 hours. I then wanted to know whether it will be before 15:00 and were informed that she cannot give me a guarantee that they will phone before 15:00 but the 24 hours for feedback only expires at 15:00. AGAIN NOT SURE ON WHAT TIME FRAME THEY ARE WORKING..... my husband phoned again at 16:30 and was informed that they will escalate the matter to the supervisor and that he will contact us before close of business on the 30th January 2017 - AGAIN MAYBE ON A DIFFERENT PLANET'S TIME FRAME as it is now 31st January 2017 at 9:30 BUT IT SEEMS THAT THE 24HOUR CLOCK HAS STOPPED AND THAT THEY ARE STILL CONDUCTING BUSINESS FOR 30TH JANUARY 2017 AS IT IS NOT YET CLOSE OF BUSINESS. I want my money back and my ordered cancelled as a matter of urgency as clearly the business should be called INCREDIBLE *******ION.....</p>