Shops keys can't be found but competitors didn't waste no time getting a new customer.

I was at Incredible connection yesterday with the intention of getting 2 PS4 games. Games were confirmed to be in stock but guess what..?

Nobody in the whole store knew were the technical room keys were. So there I am thinking this is a minor thing, keys misplaced but should be found soon, wasted more that 30 minutes waiting in the store over this issue. I started at Incredible because I've been a customer for many years but ended up buying from somewhere else just because of this. Now, as a customer at a shop that is in a busy mall with many competitors near by, you guys definitely know how to lose business and customer satisfaction.